FAQ

Q 1: Where do I find the bus when I arrive at Calgary International Airport?
Our driver will be waiting for you in bus parking which is just outside the arrival hall at ground level.


Q 2: How long will it take to get to my hotel? Terminal?
From/To YYC to downtown takes about 20 minutes to 45 minutes, depending on the traffic, unforeseen events and your destination/pick-up place.

Q 3: What can be done if my arriving flight is delayed?
Please call as soon as possible

Q4: Do I receive a confirmation when I book?
Yes, you will receive a confirmation by mail within 24 hours after your reservation, with all the details regarding your meeting point and with our phone number

Q 5: How far in advance can I change/cancel my reservation?
Please consult our cancellation policy.

Q 6: My pick-up time seems too early. Can I reschedule it?
Yes, we can reschedule your pick-up time, but we cannot be held for responsible for any incident occurred by client-requested changes.

Q 7: A group of us are arriving/departing to/from different terminals/locations, but we want to all ride in the same van. Is this possible?
Since all of you are arriving at the same time, you must make one reservation, under one name providing us with all the details needed for picking you up at the airport. While departing, please make the reservations under one name and one time, providing us the details of pick-up places.

Q 8: Do you provide car seats for children under 3 and what is the fee?
Our uses are not configured to accommodate child seats.

Q 09: How much should I tip the driver?
It is entirely at your discretion whether you wish to tip the driver. On average, it ranges between 07% to 10%.

Q 10: What are the payment options?
Cash (US/ CAD), Credit card, bank transfers, PayPal
Online payment.

Q 11: When should I book?
A. Although you may book your transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our customer service team if you need a transfer within 24 hours – we will usually be able to take your booking.

Q 12: What is your service area?
We provide transport to and from Calgary International Airport to throughout Alberta and British Columbia and United States. You can also have a customized journey. Please ask for a free quote.

Q 13: Will I be dropped off at my hotel or private villa?
A. Yes, all our services are door-to-door – the driver will take you directly to the address you give when you make your booking.

Q 14: How can I contact Go Calgary Shuttles?
A., We can be contacted by email or phone; our full details are available on our contact page.

Q 15: How much luggage, can we have?
A. Our shuttle bus has ample luggage space in rear. It can easily accommodate 30- 40 suit cases.

Q 20: There will be children in my group. Can you supply child seats?
A. We do not have child seats available.

Q 16: Do you charge extra for debit or credit card payments?
A. There is no additional charge for paying by debit, cash transfers, Western Union and cheque. Credit card & PayPal payments incur 3.5% fee to the final price. Please contact us if you would like to pay by bank transfer or PayPal.

Q 17: Which cards do you accept?
A. We accept Visa and MasterCard credit cards, and most affiliated payment (debit) cards. If you experience problems paying with your card, please contact us.

Q 18: My company requires an invoice; can you supply one?
A. Yes, we do provide you with an invoice if required. Please let us know for an invoice.

Q 19: What happens if I can’t locate my driver?
A. If you have any trouble locating your driver, just call our 24/7 numbers and we will immediately assist you.

Q 20: What happens if my flight is delayed?
A. All flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please call us on our 24/7 Assistance numbers (printed on your booking voucher) as soon you become aware of any delay to your flight which may affect your transfer.

Q 21: My flight has changed. Can I reschedule my transfer?
A. In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.

Q 22: My flight has been cancelled and I no longer require a transfer. Can I cancel it?
A. Yes, in accordance with our terms and conditions.

Q 23: My group size has changed; can I choose another vehicle?
A. Yes. Please inform us as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.

Q 24: I have some comments or suggestions to make, who should I contact?
A. We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. After you have travelled with us, we will send you a quick Customer Satisfaction survey to complete. You can also email us with your comments: info@gocalgaryshuttles.com.

Q 25; I left an item of luggage on the vehicle. How do I get it back?
A. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred must be paid before the luggage is sent back to you by courier, in accordance with our terms and conditions.

Q 26: What is the Limitation of Liability?
Unless required by law, under no circumstance shall the transportation service provider or any of the other parties involved in the booking be liable to compensate the passenger/customer beyond refunding the full amount originally paid to the service provider.

Book your Ride today!
Book Now